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Guest Services

From A to Z


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The local voltage is 110 volts. Adapters are available at Reception.

Air Conditioning and Heating

In Room

Each guest room has an individual climate control unit on the wall for your comfort and convenience.  Interfaced with the hotel property management system, heating and cooling will only take place after you check-in to your room. Motion sensors are also placed in your guestroom to eliminate energy use when movement is not present.


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Reception is happy to provide “survival amenities” in the event your luggage has been delayed.


Located on the Mezzanine Level (elevator floor M)

Bell Staff & Luggage Service

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For personal assistance with your luggage, please contact our bell staff services.

Business Center

Ground Floor

Our Business Center is available 24 hours a day, 7 days a week, and located in the Martin Chavez Library on the ground floor. Please enjoy the use of our complimentary computers and printer. See reception for the login & password.

Check-In Time

4:00 PM

Check-Out Time

11:00 AM

Coffee Makers

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Please contact the Hotel Operator to have a coffee maker delivered to your guestroom.

Concierge Service

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Located in Reception, our concierges are pleased to assist with the following:

  • Art/Exhibitions
  • Restaurants
  • Shopping
  • Attractions
  • Entertainment
  • Flowers
  • Car Hire
  • Maps
  • Special Events
  • Museums
  • Sightseeing
  • Sports
  • Facilities
  • Churches
  • Pharmacy
  • Travel
  • Service
  • Dentists
  • Doctors

Copy Machine

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Copy service is available. Please see Reception. Charges may apply.

Credit Cards

Andaluz is pleased to accept the following credit cards: American Express, Visa, MasterCard, and Discover.

Exercise and Pool Facilities

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Availability is subject to current public health guidelines.

As a guest of Andaluz, you may access New Mexico Sports and Wellness located adjacent to the hotel below the atrium of Plaza Galleria. To obtain a pass, please contact Reception.
The full service facility includes:

  • 42 pieces of state-of-the-art cardiovascular equipment
  • Full line of free weights
  • Life Fitness, FreeMotion, and Cybex weight equipment
  • 3 racquetball courts
  • Certified massage therapy
  • 1/2 court basketball
  • Certified personal training
  • Indoor pool
  • Whirlpool, sauna, separate men’s/women’s steam rooms
  • Exercise class studio
  • Pilates studio
  • Full amenity locker room
  • Towel service
  • Water aerobics
  • Yoga
  • Studio cycling

Fax Machine

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See Reception to send or receive faxes, (505) 724-9133. Charges may apply.


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Reception has chess and backgammon pieces to play on the game board located in Martin Chavez Library on the ground level. Available 24 hours during your stay.

Hair Dryers

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Hair dryers are currently available by request, please dial 0.

Hilton CleanStay

The safety and security of our guests and team members is our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene, following guidelines and best practices as set forth by the CDC, the State of New Mexico’s Public Health Orders, and Hilton. Hilton CleanStay builds on our already rigorous cleaning standards to give you complete peace of mind during your stay.


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The Andaluz Housekeeping team has meticulously prepared your room prior to placing the Hilton CleanStay seal. In accordance with current public health guidelines, our team members will not be entering the room during your stay. Please dial 0 regarding any Housekeeping needs.


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Ice is provided on request. Please contact reception.

In Room Dining

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Please click here for our in-room dining menu and hours of operation. A physical menu is available on request.


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Hotel Andaluz is pleased to provide complimentary WiFi for Hilton Honors members.


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Reception can direct you to jogging paths in the area.

Laundry Service

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Dry cleaning and laundry services are available Monday through Saturday (except holidays).  Laundry bags and tickets are in your guestroom closet. Please complete the ticket in full and place in the laundry bag. Dry cleaning and laundry is sent out by 8:30 am, and returned by 6:00 pm the same day, delivered to your guestroom closet. The charge will be added to your room bill. You may either turn in your dry cleaning or laundry to Reception, or call the Hotel Operator to schedule a pickup.


Ground Floor

The Martin Chavez Library is located on the ground floor of the hotel. Books, magazines, newspapers, and other reading materials are available for guest use while in the Library.

Lost and Found

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Items left in any public area of the hotel are turned in to security.

Mail and Messages

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Mail drop is available at Reception. Each guestroom telephone has voicemail capabilities, and a message waiting signal: if the light is blinking, please access the voicemail system for your message.


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Andaluz can accommodate groups of up to 600 people. Our Sales and Catering Departments are ready to assist you in planning your meeting.


Mail drop off is outside of Reception. The U.S. Post Office is located adjacent to the hotel in the Plaza Galeria. Hours are 10 a.m. to 3 p.m. Monday – Friday

Religious Services

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Please contact Reception for information on religious services in the Albuquerque area.


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For future reservations, please contact Reception or use our toll free number: 877.987.9090

Sales and Marketing

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To arrange for group and corporate reservations, please call our Sales Department.

Smoke-Free Policy

Hotel Andaluz is a 100% smoke-free property. This policy includes cigarettes, cigars, e-cigs, candles, incense, etc. Charges up to $500 per night will apply to guests who do not follow the smoke-free policy. For any questions regarding the policy, please contact Reception.

Telephone Information

3 digit room numbers: Touch 7 + Room Number
4 digit room numbers: Touch Room Number

Local Calls:
9 + Number
($1.00 + .10 for additional minutes)

Toll Free:
9 + 1 + Number
($1.00 + .10 for additional minutes)

Long Distance:
9 + 1+ Area Code + Number

9 + 1 + 505 + 555-1212

*Note: Long distance domestic calls are priced at the AT&T Day Rate. Operator assistance, plus surcharge and tax, are charged at the prevailing rate.


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Bell staff has umbrellas available for guest use on a first come, first served basis.

Wake Up Calls

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For your morning wake up call, please call the Hotel Operator.

Water Refill Station

Located on the Mezzanine Level (elevator floor M)

Hotel Andaluz leads the way in eliminating single-use plastic water bottles! A water refill station for reusable water bottles is located on the Mezzanine level (elevator floor M).


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Albuquerque continues to be one of the most romantic getaways on earth. Our Catering Department will help you plan a wedding, anniversary, or any other special occasion.

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