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Guest Services

From A to Z

Adapters

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The local voltage is 110 volts. Adapters are available at Reception.

Air Conditioning and Heating

In Room

Each guest room has an individual climate control unit on the wall for your comfort and convenience.  Interfaced with the hotel property management system, heating and cooling will only take place after you check-in to your room. Motion sensors are also placed in your guestroom to eliminate energy use when movement is not present.

Amenities

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Reception is happy to provide “survival amenities” in the event your luggage has been delayed.

Bell Staff & Luggage Service

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For personal assistance with your luggage, please contact our bell staff services.

Business Center

Ground Floor

Our Business Center is available 24 hours a day, 7 days a week, and located in the Martin Chavez Library on the ground floor. Please enjoy the use of our complimentary computers, printer, or wireless internet access. See reception for the login password.

Check Cashing

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Guest may cash traveler’s cheques for up to $100.00 per day per room with  state issued identification at Reception. For further information, please call Reception.

Check-In Time

3:00 PM

Check-Out Time

11:00 AM

Coffee Makers

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Please contact the Hotel Operator to have a coffee maker delivered to your guestroom.

Concierge Service

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Located in Reception, our concierges are pleased to assist with the following:

  • Art/Exhibitions
  • Restaurants
  • Shopping
  • Attractions
  • Entertainment
  • Flowers
  • Car Hire
  • Maps
  • Special Events
  • Museums
  • Sightseeing
  • Sports
  • Facilities
  • Churches
  • Pharmacy
  • Travel
  • Service
  • Dentists
  • Doctors

Copy Machine

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Copy service is available. Please see Reception. Charges may apply.

Credit Cards

Andaluz is pleased to accept the following credit cards: American Express, Visa, MasterCard, and Discover.

Exercise and Pool Facilities

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As a guest of Andaluz, you may access New Mexico Sports and Wellness located adjacent to the hotel below the atrium of Plaza Galleria. To obtain a pass, please contact Reception.
The full service facility includes:

  • 42 pieces of state-of-the-art cardiovascular equipment
  • Full line of free weights
  • Life Fitness, FreeMotion, and Cybex weight equipment
  • 3 racquetball courts
  • Certified massage therapy
  • 1/2 court basketball
  • Certified personal training
  • Indoor pool
  • Whirlpool, sauna, separate men’s/women’s steam rooms
  • Exercise class studio
  • Pilates studio
  • Full amenity locker room
  • Towel service
  • Water aerobics
  • Yoga
  • Studio cycling

Fax Machine

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See Reception to send or receive faxes, (505) 724-9133. Charges may apply.

Games

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Reception has chess and backgammon pieces to play on the game board located in Martin Chavez Library on the ground level. Available 24 hours during your stay.

Hair Dryers

In Room

Hair dryers are located in each guest bathroom.

Hours

Monday-Friday, 5AM – 9PM
Saturday, 8AM – 2PM
Sunday, Closed
Holiday Hours may apply

Housekeeping

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Andaluz offers daily housekeeping service until 4pm. If you would like to schedule a specific time for these services, or cleaning outside the standard hours, please contact the Hotel Operator

Ice

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Ice is provided on request. Please contact reception.

In Room Dining

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Please click here for our in-room dining menu and hours of operation. A physical menu is available on request.

Internet

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Andaluz is happy to provide complimentary Wi-Fi Internet access throughout the hotel. Network name is ANDALUZ. Guest rooms are also equipped to use Ethernet cables for those who require a “hard-wire.”  Ethernet cables are located in the top desk drawer.

Jogging

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Reception can direct you to jogging paths in the area.

Laundry Service

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Dry cleaning and laundry services are available Monday through Saturday (except holidays).  Laundry bags and tickets are in your guestroom closet. Please complete the ticket in full and place in the laundry bag. Dry cleaning and laundry is sent out by 8:30 am, and returned by 6:00 pm the same day, delivered to your guestroom closet. The charge will be added to your room bill. You may either turn in your dry cleaning or laundry to Reception, or call the Hotel Operator to schedule a pickup.

Library

Ground Floor

The Martin Chavez Library is located on the ground floor of the hotel. Books, magazines, newspapers, and other reading materials are available for guest use while in the Library.

Lost and Found

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Items left in any public area of the hotel are turned in to security.

Mail and Messages

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Mail drop is available at Reception. Each guestroom telephone has voicemail capabilities, and a message waiting signal: if the light is blinking, please access the voicemail system for your message.

Meetings

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Andaluz can accommodate groups of up to 600 people. Our Sales and Catering Departments are ready to assist you in planning your meeting.

Postage

Mail drop off is outside of Reception. The U.S. Post Office is located adjacent to the hotel in the Plaza Galeria. Hours are 10 a.m. to 3 p.m. Monday – Friday

Religious Services

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Please contact Reception for information on religious services in the Albuquerque area.

Reservations

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For future reservations, please contact Reception or use our toll free number: 877.987.9090

Sales and Marketing

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To arrange for group and corporate reservations, please call our Sales Department.

Smoke-Free Policy

Hotel Andaluz is a 100% smoke-free property. This policy includes cigarettes, cigars, e-cigs, candles, incense, etc. Charges up to $500 per night will apply to guests who do not follow the smoke-free policy. For any questions regarding the policy, please contact Reception.

Telephone Information

Room-to-Room:
3 digit room numbers: Touch 7 + Room Number
4 digit room numbers: Touch Room Number

Local Calls:
9 + Number
($1.00 + .10 for additional minutes)

Toll Free:
9 + 1 + Number
($1.00 + .10 for additional minutes)

Long Distance:
9 + 1+ Area Code + Number

Information:
9 + 1 + 505 + 555-1212

*Note: Long distance domestic calls are priced at the AT&T Day Rate. Operator assistance, plus surcharge and tax, are charged at the prevailing rate.

Umbrellas

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Bell staff has umbrellas available for guest use on a first come, first served basis.

Wake Up Calls

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For your morning wake up call, please call the Hotel Operator.

Weddings

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Albuquerque continues to be one of the most romantic getaways on earth. Our Catering Department will help you plan a wedding, anniversary, or any other special occasion.

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